In the past year, Navy officials say they have gotten well within the Defense Department's 30-day window for processing pay changes and travel allowances.
It's designed to answer questions from sailors or their families over the phone, by online chat, email or self-service internet kiosks at any time of the day or night, all week long.
It opened to great fanfare, promising a tiered system that linked sailors to the online self-service MyNavy Portal, front line customer service representatives who could help with other inquiries and, in the background, subject matter experts who could get to the heart of any problem and solve it.
These reforms are designed to help sailors who train and fight 24/7 get the same level of assistance online that they’d receive from their Personnel Support Detachment during regular business hours.
Charging ahead with the dramatic remaking of his White House, President Donald Trump said Thursday he would replace national security adviser H.R. McMaster with the former U.N. Ambassador John Bolton, a foreign policy hawk entering a White House facing key decisions on Iran and North Korea.
The White House pushed back Thursday against an MSNBC report that President Donald Trump is planning to imminently replace National Security Adviser H.R. McMaster.